与网站访客在线实时沟通

With Odoo Live Chat, you can establish a direct contact with your website visitors. A simple dialog box will be available on their screen and will allow them to get in touch with one of your sales representatives. This way, you can easily turn prospects into potential business opportunities. You will also be able to provide assistance to your customers. Overall, this is the perfect tool to improve customer satisfaction.

配置

使用在线聊天功能，打开应用界面，找到“聊天功能”，点击安装。

在线聊天模块提供了一个直接聊天的工具，因此，您可以轻松加入，离开聊天。

将在线聊天模块添加到Odoo网站

If your website was created with Odoo, then the live chat is automatically added to it. All that is left to do, is to go to Website ‣ Configuration ‣ Settings to select the channel to be linked to the website.

添加在线聊天模块到外部网站

If your website was not created with Odoo, go to the Live Chat module and then select the channel to be linked. There, you can simply copy paste the code available into your website. A specific url you can send to customers or suppliers for them to access the live chat is also provided.

根据规则可隐藏/显示在线聊天窗口

Rules for the live chat can be defined on the channel form. For instance, you can choose to display the chat in the countries you speak the language of. On the contrary, you are able to hide the chat in countries your company does not sell in. If you select Auto popup, you can also set the length of time it takes for the chat to appear.

设置自动回复消息

On the channel form, in the Options section, several messages can be typed to appear automatically on the chat. This will entice visitors to reach you through the live chat.

与客户开始聊天

In order to start chatting with customers, first make sure that the channel is published on your website. To do so, select Unpublished on Website on the top right corner of the channel form to toggle the Published setting. Then, the live chat can begin once an operator has joined the channel.

In practice, the conversations initiated by the visitors will appear in the Discuss module and will also pop up as a direct message. Therefore, inquiries can be answered wherever you are in Odoo.

If there several operators in charge of a channel, the system will dispatch sessions randomly between them.

Use commands

Commands are useful shortcuts for completing certain actions or to access information you might need. To use this feature, simply type the commands into the chat. The following actions are available :

/help ：提示帮助消息

/helpdesk : create a helpdesk ticket.

/helpdesk_search : search for a helpdesk ticket.

/history：可以看到最近访问的15个页面

/lead : create a new lead.

/leave : leave the channel.

Send canned responses

Canned responses allow you to create substitutes to generic sentences you frequently use. Typing a word instead of several will save you a lot of time. To add canned responses, go to LIVE CHAT ‣ Configuration ‣ Canned Responses and create as many as you need to. Then, to use them during a chat, simply type “:” followed by the shortcut you assigned.

恭喜！您已经拥有了所有与访客聊天的工具，尽情体验一下吧！